FAQs

WHAT IS YOUR RETURN POLICY?

We will accept returns within 30 days of receiving your order for a full refund, store credit, or an exchange as long as the items are returned in the same condition they were received.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment.

 

HOW DO I MAKE A RETURN?

If you would like to initiate a return, please go to the “Returns” tab at the bottom of the homepage and follow the instructions there.

 

WHAT IS YOUR EXCHANGE POLICY?

Exchanges must be initiated within 30 days receiving your order. The item being returned for an exchange must be received within 30 days of initiating the exchange request.

Please note we can only reserve in-stock items for exchanges. We are not able to reserve pre-order items for exchange.

 

HOW DO I MAKE AN EXCHANGE?

If you would like to initiate an exchange, please email us at Parlaofficiell.com

Kindly allow 2-3 business days for your return to be processed and for the exchange to be shipped out once we receive your return. You will receive a shipping notification once your exchange has been processed.

 

WHAT WILL BE THE REFUND METHOD FOR MY RETURN?

All refunds will be issued to the original form of payment unless store credit has been requested.

 

WHEN WILL I BE REFUNDED?

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take up to 3-5 business days to reflect on your credit card account. This varies depending on your financial institution.